Terms & Conditions

Conditions of Use

By using this website, you acknowledge your assent to the following conditions of use without limitation or qualification. Please read these conditions carefully before using this website. These terms and conditions may be revised at any time by updating this posting. You are bound by any such revisions and should therefore periodically visit this page to review the then current terms and conditions to which you are bound. Links to Other Internet Sites

At certain places on this Koi Zone site, live links to other Internet addresses can be accessed. Such external Internet addresses contain information created, published, maintained, or otherwise posted by institutions or organizations independent of ​Koi Zone . ​Koi Zone  does not endorse, approve, certify, or control these external sites and does not guarantee the accuracy, completeness, efficacy, timeliness, or correct sequencing of information located at such addresses. Use of any information obtained from such addresses is voluntary, and reliance on it should be undertaken only after an independent review of its accuracy, completeness, efficacy, and timeliness. Reference therein to any specific commercial product, process, or service by trade name, trademark, service mark, manufacturer, or otherwise does not constitute or imply endorsement, recommendation, or favouring by ​Koi Zone .


To the fullest extent permissible pursuant to applicable law, the materials on this website are provided "as is" and without warranties of any kind either expressed or implied and ​Koi Zone and its subsidiaries and affiliates (collectively, Blackburn House Koi) disclaim all warranties, expressed or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Koi Zone does not warrant that the functions contained in the materials will be uninterrupted or error-free, that defects will be corrected, or that this website or the server that makes it available are free of viruses or other harmful components. Koi Zone does not warrant or make any representations regarding the use or the results of the use of the materials on this website in terms of their correctness, accuracy, reliability, or otherwise. You (and not Blackburn House Koi) assume the entire cost of all necessary servicing, repair, or correction. The information and descriptions contained herein are not necessarily intended to be complete descriptions of all terms, exclusions and conditions applicable to the products and services, but are provided solely for general informational purposes; please refer to the actual policy or the relevant product or services agreement.

This website may be linked to other websites which are not maintained by Koi Zone. Koi Zone is not responsible for the content of those websites. The inclusion of any link to such websites does not imply approval of or endorsement by Koi Zone of the websites or the content thereof.


While Koi Zone uses reasonable efforts to include accurate and up to date information on this website, errors or omissions sometimes occur. To the fullest extent permissible under applicable law, Koi Zone makes no warranties or representations as to the accuracy of this website and under no circumstances, including, but not limited to, negligence, shall Koi Zone or any party involved in creating, producing, or delivering the website be liable to you for any direct, incidental, consequential, indirect, or punitive damages that result from the use of, or the inability to use, the materials on this website, even if Koi Zone or an Koi Zone authorized representative has been advised of the possibility of such damages. In no event shall Koi Zone's total liability to you for all damages, losses, and causes of action exceed the amount paid by you, if any, for accessing this website.

Koi Zone also assumes no responsibility, and shall not be liable for, any damages to, or viruses that may infect, your computer equipment or other property as a result of your access to, use of, or browsing in the website or your downloading of any materials, data, text, images, video, or audio from this website.


Pricing - All our prices include VAT at the current standard rate - VAT No - 116 5294 20

When you receive confirmation of your order, this is only to indicate that we have received your order. It does not indicate that a contract exists between yourself and Koi Zone.

A contract is only formed between us, once we have received payment and despatched the actual the goods plus an invoice/receipt.

Koi Zone have included these terms to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, Suppliers have increased prices or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Most items have a standard 1 year warranty unless stated on the actual product for sale page ie some products have additional years ie 2, 3 or 5 years.


Returns Policy - In the unlikely event of items being damaged, or missing items, Koi Zone must be informed within 24 hours of delivery. All goods must be checked at time of delivery, the delivery note must be signed as damaged or missing parts.

Koi Zone are unable to accept returns unless by prior arrangement.

We guarantee to replace or refund any item that does not meet with your complete satisfaction. All we ask is that the item is returned to us within 7 days, unused and in its original undamaged packaging. This does not affect your statutory rights.

Koi Zone does not pay return postage. Returned parcels remain the customer's responsibility until safely received by us.

Any unwanted items can be returned within 7 days prior to arrangement only. A small handling charge of 10% + any delivery charge incured by us will be deducted from refund payment.

Please note that although your warranty covers both parts and labour it does not cover delivery and collection costs of the goods to and from the repairer and some service centres may charge for this. Most goods will have be inspected by manufacturer or supplier to determine a repair or replacement.

Any charge must be paid by you, the customer, directly to the service agent if applicable.

If the Goods are returned to the warehouse within 7 days we will only refund if they are un repairable and a replacement model is no longer manufactured.

All products cannot be tried and tested.

Products that have been specially made or ordered ie Pond Liners, Garden Ornaments, Video, DVDS, Books or cannot be returned unless faulty.

Livestock cannot be returned.

Koi Zone's refund policy does not affect your statutory rights.


This website is owned and operated by Koi Zone. Except as otherwise expressly permitted by Koi Zone, no materials from this website or any website owned, operated, licensed or controlled by Koi Zone may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. You may download material displayed on this website for your use only provided you also retain all copyright and other proprietary notices contained on the materials. You may not distribute, modify, transmit, reuse, repost, or use the content of this website for public or commercial purposes, including the text, images, audio, and video without Koi Zone's written permission. The Koi Zone Name Is Copyrighted

Koi Zone neither warrants nor represents that your use of materials displayed on this website will not infringe rights of third parties.


Unless otherwise expressly set forth herein, Koi Zone makes no representation that materials on this website are appropriate or available for use in any location. Those who choose to access this website do so on their own initiative and are responsible for compliance with local laws.


Any information, other than personal data or information, you transmit to Koi Zone via this website, by electronic mail or otherwise, including data, questions, comments, or suggestions will be treated as non-confidential and nonproprietary and will become the property of Koi Zone. Such information, other than personal data or information, may be used for any purpose, including, but not limited to, reproduction, solicitations, disclosure, transmission, publication, broadcast, and posting. Koi Zone is free to use any ideas, concepts, know-how, or techniques contained in any communication you send to Koi Zone via this website or by any other means for any purpose whatsoever, including, but not limited to, developing and marketing products using such information.  Koi Zone Has Been Trademarked And If Infringed We Will Seek Legal Action Via Our Appointed IPO Solicitors.