Sorry Koi Zone will be closed From 30/12/2021. We will Re-Open on 11/12/2021

Returns Policy

Returns Policy - In the unlikely event of items being damaged, or missing items, Koi Zone must be informed within 24 hours of delivery. All goods must be checked at time of delivery, the delivery note must be signed as damaged or missing parts.

Koi Zone are unable to accept returns unless by prior arrangement.

We guarantee to replace or refund any item that does not meet with your complete satisfaction. All we ask is that the item is returned to us within 7 days, unused and in its original undamaged packaging. This does not affect your statutory rights.

Koi Zone does not pay return postage. Returned parcels remain the customer's responsibility until safely received by us.

Any unwanted items can be returned within 7 days prior to arrangement only. A small handling charge of 10% + any delivery charge incured by us will be deducted from refund payment.

Please note that although your warranty covers both parts and labour it does not cover delivery and collection costs of the goods to and from the repairer and some service centres may charge for this. Most goods will have be inspected by manufacturer or supplier to determine a repair or replacement.

Any charge must be paid by you, the customer, directly to the service agent if applicable.

If the Goods are returned to the warehouse within 7 days we will only refund if they are un repairable and a replacement model is no longer manufactured.

All products cannot be tried and tested.

Products that have been specially made or ordered ie Pond Liners, Garden Ornaments, Video, DVDS, Books or cannot be returned unless faulty.

Livestock cannot be returned.

Koi Zone's refund policy does not affect your statutory rights.