Sorry Koi Zone will be closed From 30/12/2021. We will Re-Open on 11/12/2021

Orders & Delivery

Some prices exclude delivery charges these can be viewed by hitting the add to basket button and will vary depending on the size and weight of the product. When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under- priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the new price is acceptable.

Free Delivery on some items, other small items ie medications, treatments etc. will go via royal mail or via our 2-3 day courier .. Most items will be delivered within 2-5 working days, although some items ie multi-bay filters and quarantine tanks could take around 7 - 10 days. 
Due to the complex nature of shipping charges to add to cart, large items, multiple heavy items, some filters, Fibreglass Quarantine tanks, long items over 1.5 meters such as pipe and net poles there will be additional charge you will be informed via email of any extra charge and if you wish to cancel you will be refunded full payment, Please check on product description as may state or call for more info.

All delivery times are estimates only, Koi Zone will not be liable for any of the consequences in the delay of goods being shipped, in the event of late delivery via royal mail or by our preferred courier. (So far we have received no complaints ). The purchaser shall nether the less be bound to accept the goods ordered when available.

We reserve the right to dispatch certain items direct from our suppliers this reflects our policy of keeping overall cost to you as low as possible, but might mean an order arrives in two or more consignments depending on the size of the order.

All customer choosing to have a parcel left un-signed will do so at their own risk. ie, "leave on doorstep", "leave by side gate" ect.

Please Note: That due to rough handling by some carriers, no matter who they are, damage to goods in transit can occur - although not often .. We Urge our customers to Sign for all Goods as 'UNCHECKED' .. This is extremely important if we are to have any chance of claiming for damage to goods in transit ... and we are unable to accept responsibility for damage if the goods have been signed for and accepted in 'Good Condition'...

All products are subject to availability. Some items will be shipped direct from manufactures.

These prices are for UK Mainland only, please email for delivery charges outside of UK Mainland. Some items are available for shipping to Europe please email for overseas shipping Prices before ordering.

All products come with full standard manufactures warranty.

All goods must be paid for before delivery is undertaken.

Koi Deliveries Conditions - Koi are transported by our Experienced Fish carrier with a late pickup one day and a before 12 o'clock approx, delivery the next. Koi Zone will not be responsible for courier delays.

All quarantined fish are thoroughly checked prior to dispatch

They are double bagged with oxygen.

Koi Zone always take the upmost care of your new fish prior to their departure, but once they have left our premises all risks must pass to the Purchaser / Receiver.

For all enquiries on any of above infomation then either email or call 07732 040075 - 01708 508877